What do you do if you feel your rights as a consumer have been violated, but after trying to resolve the issue directly with the company there seems to be no resolve? If you find yourself in this situation, you have a couple easy options that you can look into.
These options should only be utilized if you have attempted, but failed, to resolve the issue directly with the company. Also, you should always make a complaint in writing to the company and keep a copy for your own records. If you note that you’ve done so in your complaint to the BBB or a state Attorney General, you will have a much higher chance of seeing a resolve.
Contacting The Better Business Bureau
A common misconception about The Better Business Bureau is that it is a government agency. The Better Business Bureau is actually a private company and all of its members are paying customers. The goal of the BBB is to provide a forum between the customer and the company to achieve a level of trust.
The BBB has had a great deal of success in achieving this and can be an informative research tool for companies and consumers. There has been some controversy about its effectiveness against large corporations, but none the less, should be utilized if there are no other options.
File a Complaint with the Better Business Bureau
Contacting your Local State Attorney General
Your Local State Attorney General is your next option in filing a complaint against an unresponsive company. (And even if the company is not located in your state, you can still file because that company does business in your state). That means your Attorney General has legal authority over them.
Your Attorney General’s job is to protect you as a consumer.
Every state has an easy online form you can fill out to file a complaint with them. Also if you are filing a complaint against a company whose headquarters is located outside your state, you should also file a claim with that state’s Attorney General.
Here is a list of links to contact your state Attorney General
Step by Step
- File a complaint with the company in writing
- File a complaint with the Better Business Bureau
- File a complaint with your state’s Attorney General and the Attorney General of the state where the company’s headquarters is located
[...] you wish to file a complaint we recommend you contact the Better Business Bureau, your local state’s Attorney General, and [...]
STOP CITIMORTGAGE FROM ABUSING THERE CUSTOMERS ONLINE ACCESS AND ABUSING WITH EXCESSIVE FEE’S AND NOT BEINGING ACCONTABLE FOR POSTING CUSTOMERS PAYMENTS ACCURATE!
If Company not refund H1B Security deposit without any reason, Can we take Action against that company ?
Company can charge any H1B process cost to Consultant for his/her filing H1B ?
Can i file complain against company in USA ?
Hitesh Patel
@Hitesh – You might to check out this link about a similar question.
According to the attorney that replied to the question in the link, if you signed a contract you must go through with the process as the money can not be refunded.
I am not a legal expert by far, so you may want to consult a attorney in regards to your question.
COULD SOMEONE TELL ME WHERE T FILE A COMPLAINT AGAINST CITI MORTGAGE. I HAVE PAID THEM OVER $4000.00 IN THE LAST 6 MOS AND THEY ARE NOT APPLYING MY MNEY TO MY ACCOUNT BUT THEY CLAIM THEY HAVE NOT GOTTEN THE MONEY BUT THE MONEY HAS CLEARED MY BANK ACCOUNT AND I ATTACHED A MONEY ORDER AFTER A FRIEND LOANED IT O ME TO PAY ONE MONTH AND THEY TOLD ME THEY COULD NOT APPLY THE MONEY SO THEY HELD IT IN A SUSPENSE ACCOUNT.THN THEY SEND ME A NASTY LETTER SAYING THEY WILL APPLY THE MONEY WHERE EVER THEY THINKS IT NEEDS TO GO EVEN THOUGH THE CUPON FOR THE MORTGAGE AND A NOTE TO APPLY TO ACCOUNT ###### THEY LIED AND SAID THEY HAD NOT RECIEVED SOME PAYMENTS,BUT THEY CASHED MY CHECKS!!!
National City Mortgage-We like so many others having found ourselves for the first time in our lives unable to make our mortgage payments. We have found our mortgage company unwilling to work with us on a reasonable workout plan. Any ideas on where we can pursue this issue further? Watch dog organizations, government entitites, etc.? Need Help ASAP
This financial firm: Dublin Investment Company of Buffalo Grove, Illinois won’t cooperate and in spite of our business relationship, treats me like a stranger. I attempted to reason with them, but all I get is whole bunch of nonsense. They must be either super ignorant, or super fraudulent, so either way I won’t ever do business with them. I know I should try other avenues before hiring an attorney, but a person can take only so much, and my patience is running out fast.
can i file complain against company for discriminacion?
shipment exported from china to germany and the agent not releasing the shipment to the consignee. The reason stated is cnee’s freind has to pay some money to this company..
Kindly advise how a company can hold the shipment like this as there is no legal connection of that person with the cnee.. please advise how and where to register a complaint of this kind.
I need to know where to go to file a complaint against my mortage company. They are Citimortgage. I live in California and they have main addresses in different states, so I don’t know what state they would be considered to be in.
A complaint other than the BBB.
Thank you
Absolutely. There are a few steps to first determine if there is real discrimination. Are you comfortable sharing a few of the details?
Hi!
I would like to know if a company can file me any case that I am violated some issue like signing a contract without the notary of a lawyer? In fact, the company itself don’t have a license to operate any business yet and it’s been a year almost.
Thanks,
Ivy
How can I get a complaint taken care. I have set up 5 appointments with Verizon to come and repair my internet which is only working intermittently at best and they have yet to show up to any of these appointments. Meanwhile I have taken off work and basically been held hostage by verizon and they still dont show up. Of course the bills keep coming and they expect to be paid? Well who is going to pay me for the money I’ve lost in lost wages not to mention my time? Thats what I would like to know? Does anyone know of anything I can do because obviously making compaint calls isn’t doing me any good.
I am trying to get my downpayment back from a home remodeler in wi. According to Wi’s Home Improvement laws, I believe I should receive double the amount of my downpayment for pecuniary damages. I have filed a complaint with the WI agr, trade and consumer protection
(DATCP) agency, yet, that can take up to 3 to 5 weeks for a reply.
Can I request pecuniary damages in a BBB complaint? Should even I go through BBB, or straight to small claims court? Or should I wait to hear from DATCP? I’d appreciate anyone’s input on the matter. Thanks!
I would like to file a complaint against a small business. I took my laptop to them for repair, and they accidentally caused $200 in damage to the screen.
Since Southern Nevada no longer has a consumer affiars division for complaints like these, I’m not sure where to turn. I am a senior (age 58), if that makes any difference.
Thanks in advance for any possible advice.
Hi,
We have placed an order online for flower delivery on pinklotusflorist.com on 26th Apr, but as it wasnt delivered on expected time of 28th Apr, we cancelled the order.
As per their terms and policies they should deduct some nominal amount from the total amount charged as the cancellation fees, which is fine for me, but they havent reverted back anytime even after making so many phone calls and mailing them. Please suggest me some options where i can file my complaint.
Hi,
I bought some chips from local walmart. After eating the chips i developed severe pain in stomach and had to rush to hospital in emergency. The doctor performed Appendicitis on me. After sugery, on observing closely the chips, they contained very sharp particles which i believe is the reason why i had acute appendicitis. Can someone tell me how to file a complaint against the company who sell the chips. I don’t want someone else to suffer like i did. I have the necessary proofs to prove against the company.
thanks,
I gave my credit card number to Humana One dental insurance and they have never paid any dental claims for us and they refuse to stop billing my credit card company every month, I want to get out of their dental group but refuse to let us out. Do not deal with Humana , period, I checked with the Better Busines Bureau in Kentucky, and they have 169 complaints plus a large number of complaints in Atlanta, so do not fool with these people, they are nothing but a scam company.
you know the saying you get what you pay for? We purchased a SEARS ELITE Convection oven Nov, 2008 not the most expensive out there =, but not the cheapest by no means. Since then have had the display unit on the range go out three times.
SEARS refused to fix the unit stating it is not under warranty, I say this is a defect and they know it as there service person told us they are repairing alot to thie same model range, with that same part.
Sears is unwilling to accept responsibility for there defective range, but would like to stick it to there loyal customers, with service calls and replacemnt parts.
Just a warning buyer be ware, SEARS has no intent on making me a happy customer, and to quote them “Although we empathize with Mr. _____, we can no longer provide complimentary reapirs, as this would not be unfair to our other customers who are expected to pay for any out-of-warratny service.
Again with the warranty issue when I am stating it is a maufactuer defect and they should be held responsible, are appliance now through away items and expected to last less than a year?