If you are unhappy with your current cell phone company, now is the time to speak up. The FCC just recently launched a large investigation into how the cellular industry is charging its customers (us) and how it is competing as a market.

Over the last 10 months, many Verizon Wireless customers have been outraged for being charged out-of-line megabyte usage charges for actions they can’t even verify were them. These mysterious charges started appearing about a year ago and are one of the things the FCC will be looking into as possible violations by the wireless industry.

FCC Chair Genachowski said,

“Many Americans are learning to do more with less. A surprise charge on a monthly bill or a new service that does not perform as advertised can be a major budget-buster, especially as household spending on communications grows ever larger. Today’s notice will help the Commission build a record on ways to ensure that consumers understand what they are signing up for.”

If there is a time when the FCC will actually listen to complaints against the few giants that rule the Wireless Industry, it is now.

If you wish to file a official complaint with the FCC in regards to your cell phone service, you can follow the steps provided below.

1. Visit the FCC Consumer Complaints Page
2. Click the 5th option, “Wireless Telephone”
3. Next, most likely you will want option 4,

   “Billing, Service, Privacy, Number Portability and other issues”

   or Option 3,
   “Deceptive or unlawful advertising or marketing by a communications company (does NOT include Telemarketing)”

4. Select your filling method; online, phone, postal, or fax
5. Fill out the simple form with your information and complaint
6. Optionally: Add this statement, in your complaint, to request that your name be kept private.
   

   In regards to Form 2000B and article 4 of the FCC NOTICE REQUIRED BY THE PRIVACY ACT, I explicitly requests that the FCC withhold my name from public disclosure.

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