Comments on: File a Complaint Against Your Cell Phone Company

By: Phyllis Ayres

Phyllis Ayres — Tue, 15 Nov 2011 13:55:59 +0000

I got a letter that Tmobile will be cancelling my son’s phone line since it’s roaming too much. Now he just bought this phone less than a year ago with the data package and one of the selling points is that there was no additional charge for roaming on the family plan with the promise that our phones would work anywhere we have to go. We have unlimited text and data and never go over on our minutes provided. They have not notified me of any similar action on my daughter’s line yet and she is in the same area. This seems to be coincidental with the failed attempt with the AT&T takeover. Which btw AT&T is the service access my son’s phone chooses when roaming. Can they actually cancel under those conditions because of what they call a service review?

By: Raymond Babcock

Raymond Babcock — Sun, 25 Sep 2011 21:00:49 +0000

i got me a phone from dillons that is to activate when scanned i took it home opened it did not work back to dillons they got it to work i gave them 25 dollars also the phone cost 45 dollars a few days later the phone was shut of for lack of use my mintues were only good for 30 days the phone company is (iwirelesshome.net) why would the phone company shut my service of when it will go to zero after 30 days

By: prasanna

prasanna — Sun, 07 Aug 2011 09:23:27 +0000

i had purchased motorola milestone A853 in feb 2011 from kolhapur . since i have purched it , it has got regular problem first it get heated and battery dicharges quickly. i went to u r servicing centre in kop names SAMCOM , they try to solve it by changing part . but thn it has another problem it goges to sleep mode as any call ends .there is no response from it. then i have to remove battery and restart it . now it is in SAMCOM u’r servicing centre in kop for @ 20 days . they told me to change it’s board which they will get from u’r office . it ‘s long time they r getting it.i got a number of Mr. Chitanya from Pune , One of u r officer in pune but the guy is not just picking phone or reply to sms.
i just mailing u that u will get to my problem and solve it. so please come forward to my complaint

By: Bruce Spilman

Bruce Spilman — Mon, 13 Jun 2011 00:26:27 +0000

We were charged 131.00 for internet usage on the SPRINT phones we tried and returned after 5 days. We did not request internet we did not knowingly use it and end up with 131.00 bill for 5 freaking days. I wonder what the bill would have been had we kept the phones??? Why would we request internet if we have it on the phones anyway. I have to wonder if we would have recieved this bill if we had kept the phones???

By: Dan

Dan — Sat, 14 May 2011 23:39:42 +0000

I just cancelled with T-Mobile and my contract had been expired since June of 2010 but they decided to charge me $200 cancel fee for each of my two phone lines. I just finished filing complaints with the BBB, the FCC and the FTC. I hope they really stick it too T-Mobile.

By: MAD AS HELL

MAD AS HELL — Sat, 26 Feb 2011 04:16:42 +0000

Cellular South did some upgrades to their system and now ALL blackberry 8830′s are draining down extremely FAST!
Cellular South says they dont anything about it and you will have to buy new phone/contract.
Please complain to the FCC and State consumer affairs, etc, if you have same issue

By: Bob

Bob — Sat, 15 Jan 2011 20:56:34 +0000

Prepaid TracFone Wireless Inc. is hitting up all their customers, every time you prepay for additional minutes.

A fee of $9.99 for each month they extend your service coverage, you must extend your service each time you purchase their prepaid minutes, what a rip off.

At the present time they got me for extending my coverage for almost 4 (four) years

What a neat way to scam the people, wish I would have though of it.

By: W

Wed, 28 Jul 2010 19:06:19 +0000

I would not recommend trying to sign any contract with any AT&T stores or kiosks affiliated with PrimeMobile (AT&T Authorized Dealer). I did about six months ago at a shopping mall: a sales rep sold me a LG XENON without mentioning it was actually a ‘reconditioned/refurbished’ phone. The phone stopped working approximately six months later and I found out it was beyond the ’90-day’ warranty period from AT&T. I contacted the store and they denied everything and tried to replace mine with another refurbished and cheaper phone because they could not find a ‘comparable’ model. People are not always honest with what they do, especially when they are eager to sell you their products. They even sounded like it was MY fault. I was extremely disappointed with the entire process. There is absolutely NONE consumer protections here.

By: Carol

Carol — Thu, 01 Jul 2010 21:50:20 +0000

On June 27th I sent in an electronic payment to Verizon. I received a failed attempt and was told to try the transaction again. I did and the attempt failed again. Then I received a text about 5 minutes later stating my bill was paid in full. To my surprise, when going online to my bank account, I discovered Verizon had removed TWO payment of $88. I immediately called them and was told the second payment does not show in their system. They told me to resolve it with my bank. I went to my bank the next day and told them about this additional payment from Verizon and they said it was a merchant error and to take it up with them. I went to the wireless Zone where I live with a Verification letter from my bank, and the actual account information PROVING they took out two payments. The information was faxed over to customer service and I was told they had to speak with a supervisor to get this resolved. The next day I was told it would take an additional several days (after July 5th). I have been calling them EVERY day because I am a single mother who cannot work (due to health issues) and the money that was removed has left me with $13 in my account. I was counting on the money THEY took from me to feed my son an myself (Yes, I live hand to mouth right now). I spoke to a representative again today and they told me I needed to file another inquiry and it would take 24 hours or more. I am furious with this company. Maybe $88 isn’t a big deal to the corporate people there but that is what I am living on for the REST OF THE MONTH (until the 23rd of July). I just don’t get it. God forbid I didn’t pay on time but when they make an error they aren’t very quick in resolving it. I have decided to make a complaint to the Better Business Bureau and contact my attorney general. From there I plan on taking the phones I have and cancelling my contract. As far as I’m concerned, they broke the contract with me and I will not pay the termination fee’s.

By: Aaron

Aaron — Wed, 28 Apr 2010 02:57:04 +0000

Corn apps aren’t free ya know… ;)

Was it data usage to the net? i don’t see how an ‘app’ could get away with charging you that much for use unless you didn’t have a sufficient data plan to handle its web usage.