I would not recommend trying to sign any contract with any AT&T stores or kiosks affiliated with PrimeMobile (AT&T Authorized Dealer). I did about six months ago at a shopping mall: a sales rep sold me a LG XENON without mentioning it was actually a ‘reconditioned/refurbished’ phone. The phone stopped working approximately six months later and I found out it was beyond the ’90-day’ warranty period from AT&T. I contacted the store and they denied everything and tried to replace mine with another refurbished and cheaper phone because they could not find a ‘comparable’ model. People are not always honest with what they do, especially when they are eager to sell you their products. They even sounded like it was MY fault. I was extremely disappointed with the entire process. There is absolutely NONE consumer protections here.

On June 27th I sent in an electronic payment to Verizon. I received a failed attempt and was told to try the transaction again. I did and the attempt failed again. Then I received a text about 5 minutes later stating my bill was paid in full. To my surprise, when going online to my bank account, I discovered Verizon had removed TWO payment of $88. I immediately called them and was told the second payment does not show in their system. They told me to resolve it with my bank. I went to my bank the next day and told them about this additional payment from Verizon and they said it was a merchant error and to take it up with them. I went to the wireless Zone where I live with a Verification letter from my bank, and the actual account information PROVING they took out two payments. The information was faxed over to customer service and I was told they had to speak with a supervisor to get this resolved. The next day I was told it would take an additional several days (after July 5th). I have been calling them EVERY day because I am a single mother who cannot work (due to health issues) and the money that was removed has left me with $13 in my account. I was counting on the money THEY took from me to feed my son an myself (Yes, I live hand to mouth right now). I spoke to a representative again today and they told me I needed to file another inquiry and it would take 24 hours or more. I am furious with this company. Maybe $88 isn’t a big deal to the corporate people there but that is what I am living on for the REST OF THE MONTH (until the 23rd of July). I just don’t get it. God forbid I didn’t pay on time but when they make an error they aren’t very quick in resolving it. I have decided to make a complaint to the Better Business Bureau and contact my attorney general. From there I plan on taking the phones I have and cancelling my contract. As far as I’m concerned, they broke the contract with me and I will not pay the termination fee’s.

Corn apps aren’t free ya know… ;)

Was it data usage to the net? i don’t see how an ‘app’ could get away with charging you that much for use unless you didn’t have a sufficient data plan to handle its web usage.

I have been charged over $1000.00 for downloading a game, which I assumed, like all others, was free of charge on my Verizon cell phone. When I received my bill I called Verizon and told them I had no idea that I was being charged for playing this game and if they could look at my past bills they would see I never have charges such as this. They would do nothing. Said I owed this amount and to pay it. I canceled my phone. They are calling my house, sending me threatening letters and have turned it over to a collection agency. This is outlandish. I would have never played a game on my cell phone if I knew I was being charged for this. What can I do to stop this harassment? I cannot afford to pay this. If it was airtime I was using for phone use I could understand, but it was simply a misunderstanding of what I was downloading.

i just got charged 70 dolloars last month and 20 this month for “mega bite usage” and “downloading” things i dont have

good shit… i have a few complaints I’d like to file against sprint… while i have been happy overall… some of their charges are a bit ridiculous… especially when it comes to internet usage, which costs them next to nothing to provide.